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The Voyager Group NZ Ltd Delivery Policy

Physical goods


After ordering online, you will receive an email confirmation from The Voyager Group NZ Ltd containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within seven working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@voyagerluggage.com

Digital Delivery


After ordering online, you will receive an email confirmation from The Voyager Group NZ Ltd containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within seven working days.
If you wish to query a delivery please contact us at info@voyagerluggage.com

Refund & Returns Policy


If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at info@voyagerluggage.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post or courier and that you pre pay all charges. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Voyager Group NZ Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered The Voyager Group NZ Ltd, please contact us at info@voyagerluggage.com.